Frequently Asked Questions
Questions about choosing a machine, capacity, conversion, warranty and delivery.
Who is Floktek?
Floktek manufactures and distributes packaging machines for garments on hangers to the textile, garment and dry cleaning sectors. All our machines are 100% made in Turkey and 100% our own design.
Which businesses use the machines?
Textile manufacturers, contract manufacturers and ironing & packing workshops, as well as hotels, dry cleaners and laundries.
How many garments can be packed per day?
On the industrial KMA12 models, daily output is between 2,000 and 2,500 pieces depending on the operator. The figure for each model is in the technical table on its page.
Can my coil bag machine be converted to perforated bags?
Yes. Our machines were designed with this option in mind; we can convert your machine for a reasonable fee.
Can I exchange my old machine?
In our machine exchange campaign we take your old machine and replace it with our latest models with a 3-year warranty. Call us or fill in the quote form for details.
Can I collect the machine from your factory?
Yes. You can collect your machine from our factory or have it shipped to any address within Turkey.
What should I do if a fault occurs under warranty?
Our machines come with a 3-year warranty. Send us the machine with a note describing the fault; it is diagnosed within 3 days of reaching us. If it is a manufacturing fault, it is repaired or the machine is replaced within 3 days of diagnosis.
What if the package is damaged on delivery?
Do not accept the delivery; have the courier record the damage, return it and let us know.